HWID Reset
A Hardware ID (HWID) reset may be necessary if you've changed your computer hardware, reinstalled your operating system, or are encountering issues that suggest your device is not recognized. Follow these steps to request a HWID reset.
A HWID reset ensures that your account's hardware footprint matches your current device setup, allowing you to continue using our products without interruption.
How to Request a HWID Reset
1. Visit Our Support Discord
Your first step is to join our Support Discord. This platform allows you to communicate directly with our support team and request assistance.
2. Create a HWID Reset Ticket
Once in our Discord server, follow the instructions for creating a support ticket. When prompted, you'll need to provide:
- Your Monolith Username: The username associated with your account.
- Reason for the HWID Reset: Briefly explain why you need the HWID reset. Common reasons include hardware changes, system reinstallation, or errors suggesting a mismatch in device recognition.
3. Await Support Team Assistance
After submitting your ticket, our support team will review your request. They may reach out for additional information or clarification, so please keep an eye on your ticket. Once all necessary information has been provided, they will proceed with your HWID reset.
Please ensure the information you provide is accurate and complete to avoid delays in processing your request.
After Your HWID Reset
Once your HWID reset has been processed, you'll receive confirmation from the support team. You should then be able to access and use our products as usual. If you encounter any further issues or have additional questions, don't hesitate to ask our support team for help.
Requesting a HWID reset through our Support Discord ensures you receive timely and effective assistance, keeping your experience with our products smooth and enjoyable.